Vtek is a leading provider of online technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software, Vtek delivers on-demand support services to hundreds of thousands of subscribers globally. The company also provides thousands of single incident sessions every day and its services are available on a 24/7 basis 365 days a year. Vtek largest customer base is the United States, followed by the U.K., Canada and Australia.
High Levels of Customer Satisfaction
Vtek offers its services primarily through long-term unlimited service allowing customers to choose a plan which works best for them. Customers can choose from various channels to contact Vtek including web-based self-help support, real-time phone, chat and e-mail.As part of these subscriptions, Vtek offers a comprehensive suite of service offerings including diagnosis and repair, installation and maintenance services and training for multiple devices, software applications and other products including PCs, digital cameras, MP3 players, printers etc. Vtek customer satisfaction scores are amongst the highest in the technical support industry.
One-stop-shop
Vtek’s wide range of service offerings which are brand-agnostic makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on Vtek to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase. This decreases the problem resolution time and enhances customer satisfaction.
High Levels of Customer Satisfaction
Vtek offers its services primarily through long-term unlimited service allowing customers to choose a plan which works best for them. Customers can choose from various channels to contact Vtek including web-based self-help support, real-time phone, chat and e-mail.As part of these subscriptions, Vtek offers a comprehensive suite of service offerings including diagnosis and repair, installation and maintenance services and training for multiple devices, software applications and other products including PCs, digital cameras, MP3 players, printers etc. Vtek customer satisfaction scores are amongst the highest in the technical support industry.
One-stop-shop
Vtek’s wide range of service offerings which are brand-agnostic makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on Vtek to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase. This decreases the problem resolution time and enhances customer satisfaction.